Entertainment and Recreation Managers, Except Gambling
11-9072.00
11-9072.00
A subset of this occupation's profile is available. Data collection is currently underway to populate other parts of the profile.
Plan, direct, or coordinate entertainment and recreational activities and operations of a recreational facility, including cruise ships and parks.
Occupation-Specific Information
Tasks
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Administer first aid in emergency situations.
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Assign tasks and work hours to staff.
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Calculate and record department expenses and revenue.
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Clean equipment and areas of amusement park, cruise ship, or other recreational facility.
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Explain rules and regulations of facilities and entertainment attractions to customers.
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Inspect equipment, such as rides, games, and vehicles, to detect wear and damage.
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Interview and hire associates to fill staff vacancies.
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Operate, drive, or explain the use of mechanical equipment in amusement parks, cruise ships, or other recreational facilities.
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Plan programs of events or schedules of activities.
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Plan, organize, or lead group activities for customers, such as exercise routines, athletic events, or arts and crafts.
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Resolve customer complaints regarding worker performance or services rendered.
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Store and retrieve equipment, such as vehicles, radios, and ride components.
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Talk to coworkers using electronic devices, such as computers and radios.
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Talk to customers to convey information about events or activities.
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Train workers in company procedures or policy.
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Write and present strategies for recreational facility programming using customer or employee data.
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Write budgets to plan recreational activities or programs.
Technology Skills
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Accounting software — Intuit QuickBooks
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Analytical or scientific software — IBM SPSS Statistics ; SAS
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Business intelligence and data analysis software — IBM Cognos Impromptu; Oracle Business Intelligence Enterprise Edition; Qlik Tech QlikView
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Cloud-based data access and sharing software — Dropbox; Google Drive; Slack
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Computer based training software — Blackboard software
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Customer relationship management CRM software — Salesforce software
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Data base reporting software — SAP Crystal Reports
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Data base user interface and query software — Airtable; Microsoft Access ; Oracle Database
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Desktop communications software — Eko
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Development environment software — Microsoft Visual Basic ; Microsoft Visual Basic for Applications VBA
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Document management software — Adobe Acrobat ; Microsoft SharePoint
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Electronic mail software — IBM Notes; Microsoft Exchange; Microsoft Outlook
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Enterprise resource planning ERP software — Microsoft Dynamics ; Oracle JD Edwards EnterpriseOne; Oracle PeopleSoft ; SAP software ; 3 more
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Human resources software — ADP Workforce Now; Oracle Taleo
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Instant messaging software — Blink; GroupMe
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Network conferencing software — LogMeIn GoToWebinar
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Office suite software — Microsoft Office software
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Operating system software — Apple macOS ; Hewlett-Packard HP OpenVMS; Linux ; Microsoft Windows
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Presentation software — Apple Keynote; Google Slides; Microsoft PowerPoint
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Process mapping and design software — Microsoft Visio
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Project management software — Atlassian Confluence ; Microsoft Project ; Microsoft Teams ; Oracle Primavera Enterprise Project Portfolio Management
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Sales and marketing software — Google Ads; HubSpot software ; Marketo Marketing Automation
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Spreadsheet software — Microsoft Excel
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Video conferencing software — Cisco Webex ; Google Meet; LogMeIn GoToMeeting
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Video creation and editing software — Flipgrid; Loom; YouTube
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Web page creation and editing software — Facebook ; LinkedIn; Social media sites
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Word processing software — Evernote; Google Docs ; Microsoft Word
Hot Technologies are requirements most frequently included across all employer job postings.
In Demand skills are frequently included in employer job postings for this occupation.
Occupational Requirements
Detailed Work Activities
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Explain regulations, policies, or procedures.
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Provide attraction or event information to patrons.
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Apply bandages, dressings, or splints.
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Assign duties or work schedules to employees.
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Clean equipment or supplies.
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Clean facilities or sites.
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Conduct eligibility or selection interviews.
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Confer with personnel to coordinate business operations.
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Develop organizational policies or programs.
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Exchange information with colleagues.
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Explain use of products or services.
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Hire personnel.
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Inspect condition or functioning of facilities or equipment.
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Lead classes or community events.
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Maintain supply or equipment inventories.
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Operate vehicles or material-moving equipment.
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Plan community programs or activities for the general public.
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Plan conferences, programs, or special events.
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Prepare financial documents, reports, or budgets.
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Reconcile records of sales or other financial transactions.
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Resolve customer complaints or problems.
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Train service staff.
Experience Requirements
Job Zone
- Title
- Job Zone Four: Considerable Preparation Needed
- Education
- Most of these occupations require a four-year bachelor's degree, but some do not.
- Related Experience
- A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
- Job Training
- Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
- Job Zone Examples
- Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, conservation scientists, art directors, and cost estimators.
- SVP Range
- (7.0 to < 8.0)
Training & Credentials
- State training
- Local training
- Certifications
- State licenses
Apprenticeship Opportunities
Start your career and build your skillset. Visit Apprenticeship.gov
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Worker Characteristics
Interests
Interest code: ECR
Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.
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Enterprising — Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Conventional — Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Realistic — Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Workforce Characteristics
Wages & Employment Trends
- Median wages (2024)
- $37.11 hourly, $77,180 annual
- State wages
- Local wages
- Employment (2023)
- 35,800 employees
- Projected growth (2023-2033)
- Much faster than average (9% or higher)
- Projected job openings (2023-2033)
- 4,800
- State trends
- Top industries (2023)
Source: Bureau of Labor Statistics 2024 wage data external site and 2023-2033 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2023-2033). “Projected job openings” represent openings due to growth and replacement.
Job Openings on the Web
- State job openings
- Local job openings
More Information
Related Occupations
- 11-9179.01 Fitness and Wellness Coordinators
Bright Outlook
- 11-1021.00 General and Operations Managers
- 11-9081.00 Lodging Managers
- 13-1121.00 Meeting, Convention, and Event Planners
- 19-1031.03 Park Naturalists
- 39-9032.00 Recreation Workers
- 29-1125.00 Recreational Therapists
- 11-9151.00 Social and Community Service Managers
Professional Associations
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
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National Associations
- American Academy for Park and Recreation Administration external site
- American Camp Association external site
- Association for Challenge Course Technology external site
- Association of Outdoor Recreation and Education external site
- Cruise Lines International Association external site
- Event Service Professionals Association external site
- Hospitality Sales and Marketing Association International external site
- International Association of Venue Managers external site
- International Entertainment Buyers Association external site
- International Festivals and Events Association external site
- International Live Events Association external site
- National Association of Activity Professionals external site
- National Recreation and Park Association external site
- National Tour Association external site
- Outdoor Industry Association external site
- Professional Convention Management Association external site
Regional Associations
- Association of Midwest Museums external site
- Mid-Atlantic Association of Museums external site
- Midwest Association of Fish and Wildlife Agencies external site
- Mountain-Plains Museums Association external site
- New England Museum Association external site
- Northeast Campground Association external site
- Southeast Festivals and Events Association external site
- Southeastern Association of Fish and Wildlife Agencies external site
- Southeastern Museums Conference external site
- Western Association of Fish and Wildlife Agencies external site